A guide for landlords

What happens when…?

Once you have chosen Goodfellows as your agent, give us a ring. We recommend your property is placed on the market at least 6-8 weeks before it is ready to let.

Getting your property valued
At a convenient time, our valuer will visit your property and discuss all aspects of lettings.
They will – give you a comparison of other properties in the area that have recently been let.
- Discuss all costs involved.
- Go through our services from simply finding a tenant to Goodfellows fully managing your investment.

Instructing an agent
Once you have instructed Goodfellows, we will arrange a further visit for our photographer to take internal photos of the property.  These pictures will be shown on all portals and will be the photos that your prospective tenants will see before making a decision to view.  Therefore we ask that you ensure your property is presented in good order throughout to help Goodfellows get the best viewings at the highest price possible.

Terms of business
We ask that you complete and return our Terms of Business as soon as you have decided to instruct Goodfellows, confirming the service you require to suit your needs.  At this time, we will also ask for  a copy of your EPC so that we can start marketing your property.  Your property will be uploaded onto our Goodfellows website and all other portals we use to maximise the exposure.

Landlord feedback
All landlords are given feedback on a weekly basis.  At this time the negotiator dealing with your property will tell you about any interested parties or second viewings already booked.

As soon as an offer has been received, Goodfellows will contact you to agree all terms.  At this time we will discuss what other services you require – for example an inventory or a gas safety certificate.
We will then contact the applicants and take a holding deposit.  At this point you must instruct any other agents to stop marketing.

Our reference procedure takes approximately seven working days.  We use an independent company who will undertake credit checks, employment history and previous landlords’ references.  Your tenants may need a guarantor and this will be discussed with you before we start any additional referencing.

Rental warranty
Please speak to our lettings consultant for more information and costs involved or how we can offer this as part of your Management Plus Package.

As soon as references have been approved, the negotiator will call you to discuss a start date. Contracts will be drawn up and sent out to all parties.  If you have any questions regarding the contracts, please contact us immediately.

At Goodfellows, we take a 6 weeks dilapidation deposit unless negotiated otherwise.  We are happy to register this for you under MyDeposit Scheme, this must be renewed on a yearly basis and will incur additional charges.  If you wish to register the deposit monies yourself you must include the registration number prior to the contract being drawn up as this needs to be added to the contract terms.

Inventory/Check In
We recommend that all landlords have a professional inventory for their tenancy and where necessary a Check In.
Goodfellows use an independent inventory company and will book this on request.
All check outs are paid for by the tenants and the cost of this is either paid in advance or deducted from the deposit.

We ask that you supply enough keys for all tenants plus an additional set when we are instructed to manage the property on your behalf.

Renewing the tenancy
Three months before the end of the tenancy, Goodfellows will write to you and the tenant asking for your and their intentions.  At this time, if you wish to extend, we will assess the current market trends.  Once the renewal has been agreed, contracts will be drawn up and sent out to all parties for signature and return.  Details of our charges can be found in our Agency Agreement.

Serving notice
If you wish to serve notice on your tenants, you must confirm this to the office in writing.  Please note,  notice cannot be served on verbal instructions.

Periodic tenancy
If you decide to let the tenancy run periodically, all fees still apply (please refer to our Terms of Business). The deposit certificate must still be renewed.